Shipping costs
Orders over $24.99 qualify for free shipping. Any available shipping cost and estimated delivery window will be shown before you complete checkout.
Order confirmation and tracking
After your order is placed, you will receive confirmation at the email address used during checkout. Tracking information is sent when your order is on its way.
Delivery estimates
Delivery dates are estimates provided by the carrier and may change because of weather, holidays, address issues, or other carrier delays.
Address changes
Check your shipping address carefully before placing your order. If something is wrong, email us as soon as possible. We cannot guarantee an address change after fulfillment has started.
Missing or damaged orders
If your order arrives damaged, or tracking says delivered but you cannot find it, contact us at Slimthicclabs@gmail.com with your order number and the email used at checkout. We will review the situation and help with the next step.